Refund policy

Wine returns

New York State and federal law allow alcoholic beverages to be exchanged only if the product is spoiled, deteriorated or contaminated. Because of this, Thousand Islands Winery cannot refund or exchange wine that is not damaged.

Damaged or faulty wine

We will gladly replace any bottle that is damaged or faulty. If you find a problem, please do not pour the wine out. Put the cork back in the bottle and call us at (315) 482-9306 for return instructions.

Undeliverable and returned packages

UPS will try to deliver a package containing alcohol three times before returning it to the winery. All undelivered packages are processed as a return, and we will contact you to arrange reshipping.

• Shipping charges on returned orders are not refunded.
• A $7.50 returned package fee applies.
• Additional UPS charges apply when a package is returned, rerouted or sent to a changed address.

Merchandise

For questions about returning apparel, glassware or other merchandise, please contact us at (315) 482-9306 or tastingroom@thousandislandswinery.com.